Seller Protection Program
Our comprehensive seller protection program helps you sell with confidence by providing coverage against fraud, disputes, and shipping issues.
Protection Features
Fraud Protection
Coverage against fraudulent claims and chargebacks
- ✓Protection against unauthorized payments
- ✓Chargeback dispute assistance
- ✓Fraud screening tools
- ✓Account security monitoring
Payment Protection
Secure payment processing and disbursement
- ✓Secure payment processing
- ✓Payment hold safeguards
- ✓Automated disbursement
- ✓Transaction monitoring
Shipping Protection
Coverage for lost or damaged items in transit
- ✓Lost package coverage
- ✓Damage protection
- ✓Shipping label protection
- ✓Tracking support
Dispute Resolution
Professional mediation and dispute handling
- ✓Fair dispute resolution
- ✓Mediation services
- ✓Evidence-based decisions
- ✓Appeal process
Eligibility Requirements
Account Requirements
- •Verified business account
- •Active for at least 90 days
- •Minimum of 10 completed transactions
- •Maintain 95% positive feedback
Listing Requirements
- •Accurate item descriptions
- •Clear photos of items
- •Honest condition disclosure
- •Proper categorization
Shipping Requirements
- •Use platform shipping labels
- •Ship within handling time
- •Provide tracking information
- •Proper packaging
Coverage Limits
Standard Protection
Up to $2,500
- ✓Most physical goods
- ✓New and used items
- ✓Domestic shipments
- ✓Regular shipping methods
Enhanced Protection
Up to $10,000
- ✓High-value items
- ✓International shipments
- ✓Business sellers
- ✓Premium shipping methods
Special Categories
Up to Varies
- ✓Electronics
- ✓Collectibles
- ✓Luxury items
- ✓Fragile goods
Claim Process
Report Issue
- 1.File claim within 30 days
- 2.Provide order details
- 3.Submit supporting evidence
- 4.Describe the issue
Review Process
- 1.Claim verification
- 2.Evidence evaluation
- 3.Communication with parties
- 4.Investigation process
Resolution
- 1.Decision notification
- 2.Payment processing
- 3.Appeal options
- 4.Case closure
Timeframes
- 1.3 days for initial review
- 2.7 days for investigation
- 3.5 days for payment
- 4.14 days for appeals
Important Notice
To maintain your protection coverage, ensure you follow all seller guidelines and maintain required performance metrics. Protection may be limited or unavailable for certain item categories.
View Full Seller PolicyNeed Help?
Our seller support team is here to help you understand and make the most of your protection benefits.