Seller Policy
Guidelines and requirements for selling on our platform. Last updated: January 2024
Seller Requirements
Account Requirements
- ✓Verified email address and phone number
- ✓Complete seller profile
- ✓Valid payment method for fees
- ✓Agree to seller terms and conditions
Identity Verification
- ✓Government-issued ID
- ✓Proof of address
- ✓Business registration (if applicable)
- ✓Tax information
Performance Standards
- ✓Maintain positive feedback rating
- ✓Quick response to messages
- ✓Accurate item descriptions
- ✓Timely shipping
1. Listing Requirements
Item Description
- •Accurate and detailed descriptions
- •Clear pricing information
- •High-quality photos
- •Shipping options and costs
Prohibited Items
- •Illegal or restricted items
- •Counterfeit products
- •Hazardous materials
- •Adult content
Pricing
- •Competitive market pricing
- •Clear fee structure
- •Transparent shipping costs
- •Handling time disclosure
2. Order Management
Processing Orders
- •Confirm orders within 24 hours
- •Update inventory promptly
- •Package items securely
- •Provide tracking information
Shipping
- •Ship within stated timeframe
- •Use tracked shipping methods
- •Proper packaging materials
- •Insurance for valuable items
Communication
- •Respond to buyer messages
- •Provide shipping updates
- •Handle issues professionally
- •Document all communication
3. Fees and Payments
Platform Fees
- •Listing fees (if applicable)
- •Transaction fees
- •Payment processing fees
- •Additional service fees
Payment Processing
- •Secure payment methods
- •Payment hold periods
- •Refund processing
- •Chargeback handling
Payout Schedule
- •Regular payout timing
- •Minimum payout amounts
- •Payment method options
- •International payments
Seller Protection
Seller Protection
Coverage against fraudulent claims and chargebacks
Dispute Resolution
Fair process for handling buyer-seller disputes
Secure Payments
Protected payment processing and disbursement
Shipping Protection
Coverage for lost or damaged items in transit
Policy Violations
Minor Violations
- •Warning notification
- •Temporary listing restrictions
- •Required policy review
- •Performance monitoring
Serious Violations
- •Account suspension
- •Payment holds
- •Listing removal
- •Permanent restrictions