Report a Safety Concern
Help us maintain a safe marketplace by reporting any concerns. We take all reports seriously and investigate thoroughly.
Emergency Situations
If you believe you're in immediate danger or witness illegal activity that requires immediate attention, contact your local law enforcement first, then report to us.
How to Report
Suspicious Activity
Report potential scams or fraudulent behavior
Steps to Report:
- 1.Document suspicious behavior or messages
- 2.Take screenshots of relevant conversations
- 3.Note the user's profile information
- 4.Submit report through your account dashboard
Examples:
- •Requests for off-platform payments
- •Suspicious discount offers
- •Pressure to complete transaction quickly
- •Requests for sensitive information
Prohibited Items
Report listings that violate our policies
Steps to Report:
- 1.Click 'Report' on the listing
- 2.Select violation category
- 3.Provide specific details
- 4.Include listing URL or ID
Examples:
- •Counterfeit products
- •Illegal items
- •Restricted categories
- •Misrepresented items
User Misconduct
Report inappropriate user behavior
Steps to Report:
- 1.Document the misconduct
- 2.Save any relevant messages
- 3.Report through user profile
- 4.Provide timeline of events
Examples:
- •Harassment or threats
- •Hate speech
- •Spam messages
- •Inappropriate content
Payment Issues
Report payment-related problems
Steps to Report:
- 1.Check transaction history
- 2.Document payment details
- 3.Save confirmation emails
- 4.Contact support with evidence
Examples:
- •Unauthorized charges
- •Double billing
- •Payment scams
- •Refund issues
Response Priority Guidelines
Urgent
Immediate safety concerns requiring quick action
Examples:
- •Threats of violence
- •Ongoing fraud attempts
- •Serious security breaches
- •Identity theft
High
Serious issues affecting user experience or transactions
Examples:
- •Active scams
- •Significant policy violations
- •Payment disputes
- •Account compromise
Standard
General concerns and policy violations
Examples:
- •Suspicious listings
- •Minor policy violations
- •User complaints
- •Technical issues
What Happens After You Report
Response Time
We aim to respond based on priority level. Urgent safety concerns are addressed first.
Investigation
Our team thoroughly reviews all evidence and may request additional information.
Communication
You'll receive updates via email and your account dashboard about your report.
Action Taken
Appropriate action will be taken based on our policies and investigation findings.