Community Guidelines
Building a safe, respectful, and trustworthy marketplace community. Last updated: January 2024
Our Core Values
Respect
Treat all members with respect and dignity
- ✓Use appropriate language
- ✓Respect diverse viewpoints
- ✓Be considerate in communications
- ✓Avoid discriminatory behavior
Safety
Maintain a safe environment for all users
- ✓Report suspicious activity
- ✓Protect personal information
- ✓Follow security guidelines
- ✓Avoid harmful content
Trust
Build trust through honest interactions
- ✓Provide accurate information
- ✓Honor commitments
- ✓Be transparent in dealings
- ✓Maintain confidentiality
Quality
Maintain high standards in all interactions
- ✓Provide detailed listings
- ✓Communicate clearly
- ✓Meet expectations
- ✓Deliver as promised
Communication Guidelines
Messaging
- •Keep communication on platform
- •Respond in a timely manner
- •Use clear and professional language
- •Avoid sharing personal contact info
- •Report inappropriate messages
- •Maintain conversation history
Reviews & Feedback
- •Provide honest feedback
- •Be constructive in criticism
- •Focus on the transaction
- •Avoid personal attacks
- •Use appropriate language
- •Include relevant details
Dispute Resolution
- •Attempt friendly resolution
- •Use platform tools
- •Provide evidence when needed
- •Follow resolution process
- •Accept fair outcomes
- •Maintain professionalism
Prohibited Behavior
Harassment
- •Bullying or intimidation
- •Hate speech
- •Discriminatory remarks
- •Unwanted contact
Fraud
- •False information
- •Counterfeit items
- •Payment scams
- •Identity theft
Platform Abuse
- •Multiple accounts
- •Manipulation of ratings
- •Circumventing fees
- •Spam or solicitation
Enforcement Process
Reporting
- 1.Use report button
- 2.Provide evidence
- 3.Be specific
- 4.Follow up if needed
Investigation
- 1.Review of reports
- 2.Gather information
- 3.Verify claims
- 4.Document findings
Actions
- 1.Warning issued
- 2.Account restrictions
- 3.Temporary suspension
- 4.Permanent ban
Appeals
- 1.Submit appeal form
- 2.Provide explanation
- 3.Include evidence
- 4.Await review
Need Help?
If you have questions about our community guidelines or need to report a violation, we're here to help.