Returns Process Guide
Follow this step-by-step guide to complete your return quickly and easily.
Return Steps
1
Start Return Request
Begin the return process through your account
Actions:
- Go to your order history
- Find the item to return
- Click 'Return Item'
- Select return reason
Tips:
- •Have your order number ready
- •Check return eligibility
- •Review return policy
- •Take photos if needed
2
Complete Return Form
Provide necessary details for your return
Actions:
- Choose return reason
- Describe item condition
- Upload photos if required
- Select refund method
Tips:
- •Be specific about issues
- •Include all relevant details
- •Keep communication clear
- •Save confirmation number
3
Ship the Item
Package and send the item back
Actions:
- Print return label
- Package item securely
- Drop off at carrier
- Keep tracking number
Tips:
- •Use original packaging
- •Include all accessories
- •Pack items carefully
- •Get shipping receipt
4
Get Your Refund
Receive refund after return is processed
Actions:
- Wait for delivery confirmation
- Item inspection process
- Refund approval
- Payment processing
Tips:
- •Check refund status
- •Allow processing time
- •Keep return documents
- •Contact support if needed
Packaging Guidelines
Original Packaging
- ✓Use original box if possible
- ✓Include all original inserts
- ✓Remove old shipping labels
- ✓Secure all openings
Documentation
- ✓Take photos before shipping
- ✓Include return form
- ✓Add packing slip
- ✓Keep shipping receipt
Protection
- ✓Use bubble wrap
- ✓Add corner protection
- ✓Fill empty spaces
- ✓Double-box if needed
Processing Times
Processing Times
Return approval: 1-2 business days
Transit time: 3-7 business days
Inspection: 1-2 business days
Refund processing: 3-5 business days
Common Issues & Solutions
Return Not Received
Always use tracked shipping and keep your tracking number. Contact support with tracking details if there's an issue.
Refund Delays
Refunds typically process in 3-5 business days after return receipt. Contact support if it takes longer.
Damaged in Transit
Document item condition with photos before shipping and use appropriate packaging to prevent damage.
Missing Items
Create a checklist of all items to be returned and verify everything is included before shipping.