Terms of Service
Last updated: January 2024
Platform Security
We implement robust security measures to protect our users and their data.
User Responsibility
Users are responsible for their actions and content on our platform.
Compliance
All users must comply with applicable laws and our platform policies.
1. Acceptance of Terms
- •By accessing or using Genda's services, you agree to be bound by these Terms of Service.
- •If you disagree with any part of the terms, you may not access our services.
- •We reserve the right to update these terms at any time with notice to users.
2. User Accounts
- •You must be at least 18 years old to create an account.
- •You are responsible for maintaining the security of your account credentials.
- •You must provide accurate and complete information when creating an account.
- •We reserve the right to suspend or terminate accounts that violate our policies.
3. User Conduct
- •Users must not engage in any illegal or unauthorized activities.
- •Users must not harass, abuse, or harm other users.
- •Users must not post false, misleading, or fraudulent content.
- •Users must respect the intellectual property rights of others.
4. Listing and Selling
- •Sellers must accurately describe items and their condition.
- •Sellers must have the right to sell listed items.
- •Prohibited items may not be listed or sold.
- •Sellers must comply with all applicable laws and regulations.
5. Buying
- •Buyers must have valid payment methods.
- •Buyers must complete authorized transactions.
- •Buyers must not make false claims or chargebacks.
- •Buyers must comply with item return policies.
6. Fees and Payments
- •Users agree to pay all applicable fees.
- •Fees may be modified with notice to users.
- •Payment processing is handled securely through our platform.
- •Refunds are processed according to our refund policy.
7. Privacy and Data
- •We collect and use data as described in our Privacy Policy.
- •Users retain ownership of their content.
- •We may use user content to improve our services.
- •We implement security measures to protect user data.
8. Intellectual Property
- •Users must respect copyright and trademark rights.
- •We respond to intellectual property infringement notices.
- •Users grant us license to use their content on our platform.
- •We protect our own intellectual property rights.
9. Liability and Disputes
- •We are not liable for user-to-user transactions.
- •Users agree to resolve disputes through our resolution process.
- •We may mediate disputes between users.
- •Users indemnify us against claims arising from their actions.
10. Termination
- •We may terminate services at our discretion.
- •Users may terminate their accounts at any time.
- •Certain obligations survive termination.
- •We may retain user data as required by law.
11. Platform Safety and Security
- •Users must follow our safety guidelines when meeting in person
- •We recommend using our secure messaging system for all communications
- •Users should report suspicious activity immediately
- •We maintain security protocols to protect user transactions
12. Content Guidelines
- •All content must be appropriate and legal
- •Images must accurately represent listed items
- •Descriptions must be honest and detailed
- •We reserve the right to remove inappropriate content
13. Shipping and Delivery
- •Sellers must ship items within the specified timeframe
- •Tracking information must be provided when available
- •Users must follow our shipping guidelines
- •Delivery issues should be reported promptly
14. Returns and Refunds
- •Return policies must be clearly stated in listings
- •Users must follow the platform's return process
- •Refunds are processed according to our policies
- •Disputes must be filed within the specified timeframe
15. Platform Changes
- •We may modify platform features with notice
- •Service availability may vary by region
- •We maintain the right to improve user experience
- •Users will be notified of significant changes
Questions About Our Terms?
If you have any questions about our Terms of Service, please contact our support team.