Return Policy
Our commitment to customer satisfaction. Last updated: January 2024
Return Periods
Standard Items
30 days
- ✓Item must be unused and in original condition
- ✓Original packaging and tags required
- ✓All accessories must be included
- ✓Return shipping paid by buyer
Defective Items
14 days
- ✓Item must be defective or damaged on arrival
- ✓Photo evidence required
- ✓Original packaging preferred
- ✓Return shipping paid by seller
Wrong Items
14 days
- ✓Item received differs from listing
- ✓Photo evidence required
- ✓Original packaging required
- ✓Return shipping paid by seller
Return Process
1. Request Return
- 1.Log into your account
- 2.Find order in purchase history
- 3.Click 'Request Return'
- 4.Select reason for return
- 5.Upload supporting photos
- 6.Submit request
2. Return Approval
- 1.Seller reviews request
- 2.Return label generated (if approved)
- 3.Return instructions provided
- 4.Return deadline set
- 5.Communication channel opened
- 6.Status updates provided
3. Ship Return
- 1.Package item securely
- 2.Include return form
- 3.Use provided label
- 4.Ship within deadline
- 5.Keep tracking number
- 6.Update return status
4. Refund Process
- 1.Item received by seller
- 2.Condition verified
- 3.Refund processed
- 4.Payment returned
- 5.Status updated
- 6.Confirmation sent
Non-Returnable Items
Personal Items
- •Used cosmetics
- •Intimate apparel
- •Personal care products
- •Custom-made items
Digital Goods
- •Downloaded software
- •Digital content
- •License keys
- •Online services
Perishables
- •Food items
- •Plants and flowers
- •Time-sensitive goods
- •Consumables
Refund Options
Original Payment Method
3-5 business days
Refund to the payment method used for purchase
Store Credit
Immediate
Instant store credit with 10% bonus value
Exchange
Processing time varies
Exchange for a different item of equal value
Need Help with a Return?
Our support team is here to help you with the return process.