Order Tracking
Track and manage your orders as a buyer or seller
Track Your Purchases
To track your purchases:
- Go to "My Orders" in your account dashboard
- Select the order you want to track
- View detailed tracking information and delivery status
- Set up notifications for shipping updates
Tracking Information
How can I track my order?
You can track your order by logging into your account and visiting the "My Orders" section. Click on any order to view its current status and tracking information. Once your order ships, you'll receive an email with your tracking number.
Why hasn't my tracking number updated?
Tracking information may take 24-48 hours to update after your order ships. During peak periods or holidays, updates might be delayed. If you haven't seen any updates for more than 3 days, please contact our support team.
What do the different tracking statuses mean?
• Order Confirmed: We've received your order • Processing: Your order is being prepared • Shipped: Your order is on its way • Out for Delivery: Your package will be delivered today • Delivered: Your package has been delivered • Exception: There's a delivery issue that needs attention
How long will shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping can take 7-14 business days. Express shipping options are available at checkout for faster delivery.
Manage Your Sales Shipments
To manage your sales shipments:
- Access your "Seller Dashboard"
- Navigate to "Orders Management"
- Update tracking information for shipped orders
- Monitor delivery status and handle any shipping issues
Seller Shipping Guidelines
- Always update tracking information within 24 hours of shipping
- Use approved shipping carriers for better tracking integration
- Keep proof of shipping and delivery for your records
- Respond promptly to any delivery issues or buyer inquiries
Troubleshooting Tips
- Check your order confirmation email for accurate shipping details
- Verify your delivery address is correct
- Ensure someone is available to receive packages requiring signature
- Add our email domain to your safe senders list
- Check your spam folder for tracking updates
Need assistance? Contact Us