Refund Timeline
Refund Process Overview
Once your return is received and approved, we'll process your refund. The time it takes for the refund to appear in your account depends on your original payment method.
Note: Bank processing times are beyond our control and may vary by institution.
Refund Process Steps
- 1
Return Received
Return package is received at our facility
Timeline: 1-2 business days for processing
- 2
Quality Check
Item is inspected to ensure it meets return criteria
Timeline: 1-2 business days
- 3
Refund Initiated
Refund is processed to your original payment method
Timeline: 1 business day
- 4
Refund Complete
Money appears in your account
Timeline: Varies by payment method
Processing Times by Payment Method
Credit/Debit Cards
3-5 business days after refund is initiated
- • Processing time varies by bank
- • Statement may show as "Pending" initially
M-PESA
Within 24 hours after refund is initiated
- • Instant notification when processed
- • Sent to original M-PESA number
PayPal
2-3 business days after refund is initiated
- • Instant notification when processed
- • May take additional time to transfer to bank
Common Questions
Why is my refund taking longer?
Common reasons for delays include:
- • Bank processing times
- • High volume of returns
- • Additional quality checks needed
- • International transactions
What if I don't receive my refund?
If you haven't received your refund within the expected timeframe:
- • Check your refund status in your account
- • Contact your bank for payment status
- • Reach out to our support team
Track Your Refund
You can track your refund status at any time: