Refunds
Refund Policy Overview
We want you to be completely satisfied with your purchase. Our refund policy covers:
- Items not as described or damaged upon receipt
- Items not received within the estimated delivery time
- Wrong items received
- Defective items
Note: Refund requests must be submitted within 7 days of receiving the item.
How to Request a Refund
Step-by-Step Process:
- 1Go to Your Orders
Find the order you want to return
- 2Select "Request Refund"
Choose the reason for your refund request
- 3Provide Details
Upload photos if applicable and explain the issue
- 4Submit Request
We'll review your request within 24-48 hours
Refund Timeline
Request Review24-48 hours
Return Shipping3-5 business days
Refund Processing2-3 business days
Note: Bank processing times may vary depending on your payment method and financial institution.
Refund Methods
How You'll Get Your Refund:
Credit/Debit Card
Refunded to the original payment card (3-5 business days)
M-PESA
Sent to your M-PESA number (within 24 hours)
PayPal
Returned to your PayPal account (2-3 business days)
Non-Refundable Items
The following items are not eligible for refunds:
- Items marked as "Final Sale"
- Used or damaged items (unless received damaged)
- Personalized or custom-made items
- Digital products or downloads
- Items without original packaging or tags
Check Refund Status
You can track your refund status in several ways:
- Visit your Orders page and select the refund request
- Check your email for refund status updates
- Contact our support team with your order number