Payment Protection
Protection Overview
Our payment protection program ensures safe transactions for both buyers and sellers. Every purchase is covered by our comprehensive protection policies.
Buyer Protection
Protection against item not received or not as described
Seller Protection
Protection against fraudulent claims and chargebacks
Buyer Protection
What's Covered
- • Items not received
- • Items significantly different from description
- • Damaged items upon delivery
- • Counterfeit items
- • Missing parts or components
What's Not Covered
- • Buyer's remorse or change of mind
- • Claims filed after protection period
- • Items damaged by buyer
- • Prohibited items
- • In-person transactions
Protection Period
Buyer protection is valid for 30 days from the delivery date. Claims must be filed within this period.
Seller Protection
What's Covered
- • Item not received claims with valid tracking
- • Unauthorized payment claims
- • Reversal of fraudulent chargebacks
- • Payment disputes with proof of delivery
Requirements for Protection
- • Ship to the address provided in the order
- • Use tracked shipping method
- • Provide accurate item description and photos
- • Maintain proof of shipping and delivery
- • Respond to buyer inquiries promptly
Protection Process
- 1File a Claim
Report the issue within the protection period
- 2Provide Evidence
Submit photos, messages, and other relevant documentation
- 3Review Period
Our team reviews the case within 48 hours
- 4Resolution
Decision made based on evidence and protection policies
Verified Protection
Look for the verified protection badge on listings. This indicates:
- • Transaction is eligible for buyer/seller protection
- • Seller has verified payment methods
- • Item meets our protection guidelines