Payment FAQs
Find answers to common questions about payments, processing, and security.
Payment Methods
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), digital wallets (PayPal, Apple Pay, Google Pay), and bank transfers.
Can I save my payment information?
Yes, you can securely save your payment methods for faster checkout. All payment information is encrypted and stored securely.
Are there any payment limits?
Yes, limits vary by payment method and account status. Credit cards have a $10,000 per transaction limit, while digital wallets are limited to $5,000.
Security & Protection
How do you protect my payment information?
We use bank-level encryption and security measures to protect your payment information. We are PCI DSS compliant and regularly audit our security systems.
What happens if I notice unauthorized charges?
Contact us immediately if you notice any unauthorized charges. Our fraud protection team will investigate and help resolve the issue.
Is my purchase protected?
Yes, all purchases are covered by our buyer protection program. If you don't receive your item or it's not as described, you're eligible for a refund.
Processing & Timing
How long do payments take to process?
Credit card and digital wallet payments are processed instantly. Bank transfers typically take 2-3 business days to complete.
When will I be charged?
You'll be charged immediately when you complete your purchase. For pre-orders or custom items, you may be charged when the item ships.
How long do refunds take?
Refunds typically take 3-5 business days to appear on your statement, depending on your payment method and bank.
Fees & Charges
Are there any transaction fees?
Standard payment methods have a 2.9% + $0.30 processing fee. Bank transfers have no additional fees.
Do you charge currency conversion fees?
Currency conversion fees may apply for international transactions, typically 1-3% depending on your payment method.
Are there fees for refunds?
We don't charge fees for refunds, but the original transaction fee is non-refundable.
Common Issues & Solutions
Payment Declined
Check your payment details, available balance, and contact your bank if the issue persists.
Pending Payment
Payments may show as pending for up to 24 hours. Check your account or contact support if concerned.
Payment Method Issues
Ensure your payment method is valid and not expired. Try adding a new payment method if needed.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help with any payment-related questions.