Customer Satisfaction Analyst
New YorkFull-timeCustomer Care
Join our team as a Customer Satisfaction Analyst to help us understand and improve our customer experience through data-driven insights.
What you'll do
- Analyze customer feedback and satisfaction metrics
- Create comprehensive reports on customer satisfaction trends
- Identify areas for improvement in customer experience
- Develop and track key performance indicators
- Collaborate with teams to implement improvements
- Conduct customer surveys and analyze results
What you'll need
- Bachelor's degree in Analytics, Business, or related field
- 3+ years of experience in data analysis
- Strong proficiency in Excel and data visualization tools
- Experience with survey tools and methodologies
- Excellent analytical and problem-solving skills
- Strong presentation and communication abilities
Nice to have
- Experience with SQL and data querying
- Knowledge of statistical analysis
- Background in customer experience
- Familiarity with machine learning concepts
Interested in this position?
We'd love to hear from you! Submit your application and join our team.
Apply Now